By Alberto Minali
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ALBERTO MINALI, CFA is Founder and CEO of REVO | ||
If we consider the insurance sector and the experience made by our clients, we need to improve the customer journey and the overall level of product satisfaction enjoyed by them. Insurance managers have debated a lot about the quality of the industry service. Most of the surveys highlight that the customer experience is poor, if compared it with the one of other industries, because products are inadequate, opaque, difficult to understand and service is slow and cumbersome.
Disclaimer:
This article represents the opinion of the author, and not necessarily the opinion of the AAE.
This article was published in The European Actuary No. 30 – June 2022
