Man in the middle: Making sense of mediation in insurance

Published September 2025
image

Interview by Jennifer Baker

with Arnaud Chneiweiss

Arnaud Chneiweiss is a seasoned professional in the insurance sector with extensive experience in mediation and regulatory affairs

You work closely with disputes between insurers and consumers. What are the most common pain points today, and how should actuaries help address them? ‘It’s very difficult for actuaries. Let’s talk about French insurance mediation, we have now more than 40,000 claims per annum, coming from everywhere and everything. Most often people do not understand their insurance contracts. They have difficulties with the vocabulary…

Read the interview here.

Bonus material! : Video interview:

Disclaimer: This interview represents the opinion of the interviewee, and not necessarily the opinion of the AAE.

This article was published in The European Actuary No. 43 – September 2025

The European Actuary Magazine